Terms of Service — Thread & Form Studio Ltd

These Terms of Service (“Terms”) govern your access to and use of the services, website, communications, consultations, fittings, projects, deliverables, products, and related offerings provided by Thread & Form Studio Ltd (“we”, “us”, “our”). By engaging our services, making a booking, paying a deposit or invoice, attending a consultation or fitting, or otherwise using our services, you agree to be bound by these Terms.

1. Introduction and acceptance of terms

These Terms constitute a binding agreement between you and Thread & Form Studio Ltd in relation to our fashion-studio services. If you do not agree to these Terms, you must not use our services.

We may require additional written project agreements, estimates, specifications, or order confirmations for certain services. In the event of any inconsistency, any signed project agreement or written order confirmation shall prevail over these Terms to the extent of that inconsistency.

  • “Client”, “you”, or “your” means the person or entity receiving or requesting services from us.
  • “Services” means the services described in Section 2 and any related work agreed in writing.
  • “Deliverables” means garments, patterns, samples, reports, sketches, tech packs, designs, fittings notes, or other outputs produced by us in connection with the Services.

2. Scope of services

Thread & Form Studio Ltd provides fashion-studio services, which may include, without limitation:

  • Bespoke garment design
  • Made-to-measure tailoring
  • Fashion collection development
  • Pattern cutting and sample making
  • Alterations and garment restyling
  • Style consultations
  • Small-batch production support

The exact scope, timeline, specifications, materials, fitting schedule, delivery method, and fees for each project will be agreed in writing, by quotation, invoice, proposal, order confirmation, email, or other documented instruction accepted by us.

We reserve the right to decline any project or instruction, including where materials, timelines, sizing, design direction, or intended use are unsuitable, unsafe, unlawful, or impractical.

3. User obligations and responsibilities

You agree to:

  • provide accurate, complete, and timely information, including measurements, preferences, deadlines, and special requirements;
  • attend fittings, consultations, and collection appointments on time;
  • promptly review and approve designs, proofs, samples, fittings, and specifications;
  • ensure that all garments, accessories, or materials supplied by you are clean, safe, suitable for the intended work, and accompanied by any relevant handling instructions;
  • obtain all necessary permissions, rights, or consents for any materials, logos, trademarks, artwork, or references you provide;
  • not use our services for any unlawful, defamatory, infringing, or harmful purpose;
  • co-operate with our staff and contractors in a professional and respectful manner.

You acknowledge that fashion and tailoring work often involves subjective aesthetic judgment and that final results may vary from initial concepts, sketches, or mood boards due to fabrication constraints, material properties, sizing, and the approval process.

We are not responsible for delays or defects caused by inaccurate measurements, late approvals, unsuitable supplied materials, or instructions from the Client that are incomplete or changed after work has begun.

4. Payment terms and conditions

All fees, deposits, and payment schedules will be set out in our quotation, invoice, or written agreement. Unless otherwise agreed in writing:

  • a deposit may be required before work begins;
  • production and ordering of materials may not commence until the deposit is received in cleared funds;
  • balances are payable before final delivery or collection of completed work;
  • all prices are quoted in pounds sterling unless stated otherwise;
  • prices may exclude shipping, courier costs, specialist trims, fabrics, rush fees, import duties, taxes, or third-party costs unless expressly included;
  • time spent on revisions beyond the agreed scope may be charged at our prevailing rates.

Late or overdue payments may result in:

  • suspension of work or delivery;
  • storage charges for completed or partially completed items;
  • interest and/or late payment charges to the extent permitted by applicable law;
  • recovery of reasonable debt collection and enforcement costs.

We may request additional payments if the Client changes the scope, materials, sizing, or project brief after work has commenced. Any estimate given before final specifications are confirmed is non-binding unless expressly stated otherwise.

5. Cancellation and refund policy

Cancellations and refunds are handled according to the nature and stage of the service:

  • Consultations and appointments: missed appointments or late cancellations may be charged in full or in part if less than 48 hours’ notice is provided, unless otherwise agreed in writing.
  • Bespoke, made-to-measure, alteration, restyling, pattern cutting, sampling, and small-batch production work: once work has commenced, deposits are generally non-refundable to the extent they cover time spent, reserving materials, drafting, cutting, sampling, or other non-recoverable costs.
  • Custom-made items: due to the personalised nature of bespoke and made-to-measure work, refunds may be limited or unavailable except where required by applicable law or where we materially fail to provide the agreed service.
  • Materials and third-party purchases: fabrics, trims, and external services ordered specifically for your project may not be refundable once ordered or cut.

If we agree to cancel a project, we may deduct from any refund the reasonable cost of work completed, materials ordered, and non-cancellable third-party charges.

If you wish to cancel or reschedule, you must notify us in writing using the contact details in Section 12. Any refund or partial refund, if due, will be processed using the original payment method where practicable and within a reasonable time.

Nothing in these Terms excludes rights that cannot be excluded under applicable law.

6. Liability limitations

To the maximum extent permitted by applicable law, Thread & Form Studio Ltd shall not be liable for:

  • loss of profits, revenue, business, goodwill, or anticipated savings;
  • indirect, incidental, special, or consequential loss or damage;
  • loss arising from delayed approvals, missed fittings, incorrect client instructions, or failure to collect items in a timely manner;
  • damage caused by misuse, improper care, unauthorised alterations by third parties, or failure to follow care instructions;
  • reasonable variations in finish, colour, texture, fit, or appearance resulting from handmade, bespoke, or artisanal processes.

Our total liability arising out of or in connection with any service, whether in contract, tort, negligence, misrepresentation, or otherwise, shall be limited to the total fees paid by you for the specific service giving rise to the claim, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.

7. Intellectual property rights

Unless otherwise agreed in writing, all intellectual property rights in our designs, patterns, sketches, concepts, technical drawings, samples, processes, methods, templates, content, and working materials remain the property of Thread & Form Studio Ltd or our licensors.

Upon full payment of all amounts due, and unless otherwise stated in a written agreement, you are granted a non-exclusive, non-transferable right to use the final bespoke garment or deliverable for its intended personal or commercial purpose as specified in the project agreement. No ownership is transferred in any preliminary designs, patterns, production techniques, or working documents unless expressly agreed in writing.

You must not reproduce, copy, reverse engineer, sell, license, publish, or exploit our designs, patterns, samples, or creative materials without our prior written consent, except where such use is expressly permitted by law.

If you supply materials, logos, artwork, or branding, you warrant that you have the necessary rights and licences to permit our use of them for the project. You grant us a limited licence to use such materials solely for the purpose of providing the Services.

We may, unless you object in writing and subject to any applicable confidentiality obligations, use photographs or descriptions of completed work for our portfolio, website, social media, or marketing materials, provided we do so in a professional manner.

8. Data protection and privacy

Thread & Form Studio Ltd will collect and process personal data only as necessary to provide our Services, manage appointments, maintain records, process payments, communicate with you, and comply with legal obligations.

We may process information such as your name, contact details, measurements, fitting notes, preferences, order history, payment records, and communications. Where relevant, we may also process images of garments or fittings for project documentation.

We will handle personal data in accordance with applicable data protection and privacy laws. We will take reasonable steps to protect personal data, but no system is entirely secure, and we cannot guarantee absolute security.

Where we use third-party processors or service providers such as payment platforms, couriers, cloud storage, or bookkeeping services, they may process data on our behalf subject to appropriate safeguards.

For privacy enquiries, please contact us using the details in Section 12.

9. Force majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from an event beyond our reasonable control, including but not limited to:

  • acts of God, fire, flood, storm, or natural disaster;
  • war, terrorism, civil unrest, or government action;
  • labor disputes, strikes, or shortages;
  • failure of utilities, telecommunications, transport, or suppliers;
  • pandemics, epidemics, quarantine restrictions, or public health measures;
  • loss or delay caused by third-party couriers or delivery providers.

Where a force majeure event occurs, we will use reasonable efforts to resume performance as soon as practicable. If the event continues for an extended period, either party may discuss suspension or termination of the affected Services.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, operational practices, or legal obligations. The updated Terms will be effective from the date they are posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our Services after any update constitutes acceptance of the revised Terms. For ongoing projects, any material change will apply only to the extent permitted by applicable law and, where appropriate, may require your consent.

11. Applicable law and jurisdiction

These Terms, any dispute or claim arising out of or in connection with them, and any non-contractual obligations arising from them shall be governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory legal rights applicable to consumers or other parties, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms or the Services.

12. Contact information

If you have any questions, complaints, cancellation requests, privacy enquiries, or other communications relating to these Terms or our Services, please contact:

13. Severability clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by us in enforcing any right or provision shall not constitute a waiver of that right or provision.

By engaging the Services of Thread & Form Studio Ltd, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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